Electronic Medical Record is down as of February 10

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Since Monday afternoon, the electronic medical record system that we use to schedule appointments and manage our patients' medical information has been offline as the result of a malware attack. While the Boston Children's and PPOC information technology teams are working in concert to restore our system, for the security and privacy of our patients and their families, we will be keeping the system offline until we can be completely certain that it's safe to bring it back online.

In the meantime, we are still trying to make appointments and taking messages over the phone and using pen and paper to see our patients. Since we also do not have full access to our schedules, we will not be able to book future appointments until it is up and running again. Due to the lack of access to our patient's’ charts, any prescription or other medical requests may have a delay and we apologize for this inconvenience. If you have an appointment booked please be patient as we check you in without access to our EMR.

We are working tirelessly to return to normal operations soon, and will keep you informed of any changes to this situation. While we know that this is a great inconvenience to our families, providers and staff, we're grateful for your support and your patience. If you have any questions, please don't hesitate to contact us directly, at 617-522-3100.

-RPA Staff

Patients with concern for Coronavirus

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As you may have seen in the media, there is an outbreak of a new coronavirus strain in China. The symptoms include fever and cough or shortness of breath.

If you or your child has a fever and cough and has either traveled to Wuhan City, China, or have been exposed to someone who has been there in the past 14 days or to someone who is known to have Coronavirus, please call us. If you are coming in for a visit and have these symptoms please wear a mask upon entering our office and notify staff right away.

We are in touch with the Department of Public Health and reviewing updates from the CDC to ensure we are managing any concerns appropriately.

Flu Clinic Thursdays 9am-6pm

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We now have flu vaccines in our office. We recommend them for all patients age 6 months and older. If you are coming in for an appointment any time soon, please ask us about a flu vaccine that day.

If you are not coming in anytime soon, we have a walk in flu clinic every Thursday from 9am-6pm.

For more information about the Flu please refer to the CDC link:

https://www.cdc.gov/flu/index.htm

MyChart will have a new look

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Dear RPA Patients,

Our online portal, MyChart, will not be accessible from 8pm on Saturday, January 12th, through Sunday, January 13th, at 8am, while we are upgrading our electronic medical record.

When you access and log in to the patient portal on Sunday morning you should expect a new user experience! MyChart will have an updated look and feel. It’s going to be EPIC!

If you haven’t yet signed-up for MyChart, please ask our Front Desk to sign you up the next time you are in the office!