Electronic Medical Record is down as of February 10

Since Monday afternoon, the electronic medical record system that we use to schedule appointments and manage our patients' medical information has been offline as the result of a malware attack. While the Boston Children's and PPOC information technology teams are working in concert to restore our system, for the security and privacy of our patients and their families, we will be keeping the system offline until we can be completely certain that it's safe to bring it back online.

In the meantime, we are still trying to make appointments and taking messages over the phone and using pen and paper to see our patients. Since we also do not have full access to our schedules, we will not be able to book future appointments until it is up and running again. Due to the lack of access to our patient's’ charts, any prescription or other medical requests may have a delay and we apologize for this inconvenience. If you have an appointment booked please be patient as we check you in without access to our EMR.

We are working tirelessly to return to normal operations soon, and will keep you informed of any changes to this situation. While we know that this is a great inconvenience to our families, providers and staff, we're grateful for your support and your patience. If you have any questions, please don't hesitate to contact us directly, at 617-522-3100.

-RPA Staff