To our patients and families -

We know that the booking of weekend appointments has been met with more confusion and frustration than expected these past few weeks. We apologize for this situation. The answering service we use for after hours and weekend calls has undergone internal reorganization which is out of our control.

Given these circumstances, WE WILL BEGIN A TRIAL OF MYCHART ON-LINE SCHEDULING FOR WEEKEND URGENT VISITS EFFECTIVE IMMEDIATELY. Online scheduling opens at midnight each day or your convenience.

IMPORTANT: Weekend visits are NOT for routine or chronic issues, only for urgent issues that need to be addressed same day. If you are unable to book a visit via MyChart, you will be able to speak to a nurse who can book your visit for you. There will still be a nurse available to speak to for additional questions as well.

REMINDER: MyChart on-line scheduling is also open for same day sick appointments on weekdays as well.

Thank you for your patience during this transition. We strive to maintain the best patient experience possible, and we appreciate your trust in us.

The RPA Team