Appointment Times
(by appointment only, please no walk-ins)
MONDAY - THURSDAY
8:00 a.m. – 7:30 p.m.
FRIDAY
8:00 a.m. – 5:00 p.m.
SATURDAYS, SUNDAYS and all HOLIDAYS
Emergency and urgent sick visits only. Appointments are made through My Chart or by calling the office and speaking with a triage nurse. Please call after 8 a.m. to schedule.
Call-In Hours
MONDAY - THURSDAY
8:00 a.m. – 6:00 p.m.
FRIDAY
8:00 a.m. – 5:00 p.m.
Our nursing staff will answer most questions you may have during the times listed above. When you call, let us know you want to leave a message for a nurse and expect a return call that same day. If you have a message for a provider please let one of our administrative staff know and they will pass message along.
Billing Office Hours
8:00 a.m. – 5:00 p.m M-F
Making Appointments
Please call or book via mychart for an appointment before you bring your child to the office. We will try our best to schedule acutely-ill children that same day. Please try to avoid calling near the end of office hours so that we might best accommodate your child’s needs. If more than one child needs to be seen, please tell us when you call.
Routine Physicals - When making appointments for routine physicals, please call between 9 a.m. and 4:30 p.m. We advise that you call 3 months in advance of when your child needs their routine physical. We are also rolling out MyChart booking for well visits--you should get an automated message after your child's next well visit.
Same Day Sick - You can now book same-day sick appointments through MyChart starting at 10p on the day prior. If you need access, please call our office. Some issues might require more time, and you might be asked to call and discuss with a nurse to schedule the best appointment available.
Weekend Appointments - Weekend sick appointments can be made by calling after 8am or booking on MyChart after 10p on the night prior. These appointments are only for urgent issues that cannot wait until normal business hours on weekdays, and are not for chronic issues or routine follow ups.
After Office Hours
We are available for urgent calls 24/7. If an urgent issue arises when the office is closed, please call our office number and you will be able to leave a message with our answering service who will contact the provider on call. Make sure you do not have caller ID block applied to your phone. If you have not heard back within 30 minutes please call back and let the answering service know and verify your phone number.
Insurance Participation
Please contact our billing department with any questions about billing or insurance. They can be reached at 617-522-3100, Option #6.
The American Academy of Pediatrics has useful information about insurance. You can find articles by clicking here to get answers to your questions.
Click here for an updated list of approved insurance carriers
If you do not see a plan listed, please reach out to the billing office during our office hours.
Self Pay: If you are self pay, we will charge the rate of insurance with a 20% discount
Patient Medical Record Release
If you are requesting your child’s medical record, please fill out this medical release form and drop it off at your earliest convenience. There is a 20 dollar fee for transfer of medical records, and it can take up to 20 days for preparation of the records. Please call us if you have any questions about this.